How to Claim

Start your claim

To lodge a claim, please or email You will be required to advise us of your policy number, the reason for your claim as well as the details of other people and/or suppliers that are involved.

No excess is payable when you’re making a claim.

Retain all your invoices

Ensure that you have kept all purchase invoices to support your claim and that you have reported any theft events to the police within 24 hours. You must notify us of your claim within 31 days of the wedding event. You must purchase your insurance at least 1 day prior to the date of your wedding to be covered for the event. Please note that policies purchased less than 30 days before the wedding will not have coverage for section 1. Cancellation, Postponement or Rescheduling.